Returns & Exchanges

We believe you will truly love your new jewelry, but also understand that exchanges are sometimes necessary. Our returns process is free and easy!

 

Return & Refund Eligibility

  • All returned jewelry must be unworn and returned in it's original packaging including gift boxes, jewelry pouches, and collateral. 
  • The return must be initiated within 7 days of package delivery. 
  • Your return must be one of the eligible products listed below. 

 

Product eligibility
 

Eligible for Return & Refund

  • Rings, Bracelets, Necklaces and Earrings from our Everyday Collection are eligible for full refund.

  • Engagement Rings are eligible for refund if they are purchased and returned in the stock size.

 

Eligible for Exchange of Equal or Greater Value

  • Wedding Bands and Diamond bands are crafted to order and made especially for you, and therefore only eligible for exchange.
  • Engagement Rings which have been resized from their original stock size. 

 

Not eligible for Exchange or Return

  • Custom designs are final sale. No exchanges or refunds.

 

If we deem an item to be defective due to our manufacturing, we will gladly replace, refund or repair the item at no additional cost or shipping charges.

 

How to return your jewelry

  1. Ensure your merchandise is eligible for return (see list above)

  2. Follow the button below to print out a prepaid return shipping label. 

  3. Place the items back in their original packaging and include all gift boxes, jewelry pouches and collateral. 

  4. Attach label to exterior of box.

  5. We will refund your purchase once the jewelry arrives back at our studio. Original shipping charges (if applicable) will not be credited or refunded.

 

Resizing

The customer is responsible for purchasing the correct ring size for their needs. We offer a complimentary ring sizer upon request to ensure the accuracy of your order.

We will gladly resize rings purchased from our shop within 10 business days. The customer is responsible for all shipping charges associated with resizing. In the event that we have the correct ring size on hand, we will give you the option to exchange your unworn ring for the correct size at no cost. If a replacement is not available, a fee may apply for the alteration of your existing piece. See below for applicable resizing fees.

Sterling Silver

plain band // size down - FREE

detailed band // size down - $25

plain band // size up - FREE

detailed band // size up - $25

Gold, Palladium & Platinum

plain band // size down - FREE

detailed band // size down - $25

plain or detailed band // size up - MARKET PRICE

 

 

PLEASE NOTE: Eternity bands (1/2 and Full) cannot be resized. Ensure the accuracy of your ring size before placing your order.

Please contact us for a repair authorization and an assessment of your resizing needs.

 

Repairs

We stand behind the craftsmanship of our work and therefore will happily perform any repairs within 1 year of purchase that are the result of normal wear and tear. After 1 year a small fee may apply and will be assessed on a case-by-case basis.

Please contact us with a description of work needed to receive a quote and repair authorization.